MORE THAN JUST A YARN SHOP
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Subscription Box FAQ

I hope that this will answer any questions you have about Rusty Ferret's Subscription box. 

Q - What is the yarn base doll?

A -  Doll is a  75% Merino and 25% nylon.

      Weight - 4ply/ fingering

       Meterage - 425 meters

       Unit Weight - 100g

       Fibre content - 75% Superwash Merino, 25% Nylon (the merino is from a non mulesing source)

Q - I am a crocheter, can i use the stitch marker?

A - YES! we love all yarny (and non) crafts here, the marker will use a clasp fastening which means you can clip it into your fabric as well as slide it onto your needles. OR use it as a bag charm, earing? 

Q - When will my box arrive?

A - We will aim to post all boxes by the stated date for that quarter,

  • First quarter January 26th 2018
  • Second quarter April 27th 2018
  • Third quarter July 27th 2018
  • Fourth quarter October 26th 2018

Q - Where do you post to?

A - All over the world

Q - Who do you use to post?

A - The good old Royal Mail and everything is posted first class in boxes that will fit through most standard post boxes so hopefully no red slips :D Overseas parcels will be sent by Airmail.

Q - What if my box doesn't turn up?

A - If you are UK based and your box hasn’t turned up within 3 working days of your postage conformation email, please check with your local sorting office as they may be holding it but not have left a card.

We don’t obtain proof of postage for each parcel, therefore we aren’t able to track anything.

We cannot claim against the post office until 15 working days has passed from the postage date, so we don’t offer refunds or replacements for this time period. Most parcels turn up within the 15 days, so even though its really annoying we do ask you to wait.

Overseas parcels are not considered as missing by the post office for 3 months, and we apply a one month waiting period before refunding.

After 15 working days for UK customers and a month for everyone else we will refund your paypal account, leaving you free to reorder.

We will not refund you if you give us an incorrect or incomplete address so please check that the details you have provided are correct. In the event that a parcel is returned to us after incorrect details are given we will offer you the option of having the parcels sent to the correct address at your cost or receiving a refund of the parcel value less postage costs.

Q - When will subscriptions open?

A -  Good question, Subscriptions for the January 2018 box will open on November the 1st 2017 at 6pm GMT. Then the following quarters will open on the 1st of the month, two months before the posting date at 6pm GMT. so for second quarter 1st March 2018 6pm GMT. 

Q - When will subscriptions close?

A - The window for the yearly box will close on the 1st of January 2018 at 9pm GMT or when all the spots are filled, whatever comes sooner. 

The Quarterly box will close on the first of the month that the boxes are due to be shipped, or when all the spots are filled, whatever comes sooner. 

Q - How does the invoice me option work?

A - by selecting this option you will pay for the first quarter upfront and have a spot secured for the whole year. When it comes to the second quarter you will be invoiced 8 weeks before the posting date. If you decide you don't want to continue with the subscription box you can simply let me know and i will cancel your spot. No hard feelings, well maybe i will cry a little. 

Q - Can i just buy one quarter?

A - OF  COURSE! just look for the single quarter option

Q - What if i don't like whats in the box?

 A - Its all part of the surprise, however i will be dropping clues and inspiration along the way so you will have a good idea of colours and themes. But it will be a surprise. However if you like Rusty Ferrets style I won't steer you wrong.

Q - What will the small gift be?

A - It will be a surprise, but we promise no cheap pens! 

Q - Will i receive a ferret?

A - Sadly no, posting ferrets is cruel, plus a ferret is for life, not just for subscription boxes.