Cart 0

Returns Policy

We really want you to be super happy with your purchase from us. If not we will happily accept returns if you are not 100% happy. we get that these things happen, we wont take it personally.

To be eligible for a return, your item must be unused and in the same condition that you received it free from scent and animal hair.  It must also be in the original packaging or suitable new packaging.

If you wish to return or exchange an item

first please email us within 30 days of receipt of your order to tell us you would like to return it. using either the contact us for or email,

Pack your undamaged, unused and resaleable yarn either in the original packaging, or appropriate new packaging.
You MUST include a note detailing your order number and the email address used when placing the order.

Post it back to us using the address provided when emailing, and keep hold of the recipet just incase.

Once we have your order back, we will either refund the cost of your original order excluding postage, or post your replacement (this to be agreed when you contact us). Replacement yarn will incur an additional postage charge.

A couple of things to note:
- We can only accept your return if you are the person who placed the original order.
- SALE items cannot be returned unless faulty